In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department at Premier Garage Doors.

To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

1. Your name, address and telephone number
2. Original invoice with date of purchase
3. Product description/door type and product number
4. Description of defect

An assessment of the claim will then be made. This may require Premier Garage Doors to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit.

We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.

Warranty Period

The purchaser is granted a warranty covering the safe and reliable function of the Premier Garage Doors garage door for a period of 10 years from the date of purchase.The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer.

In the case of foil-coated timber-effect doors, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein.The door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.

Requirements

Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Performance

During the warranty period we undertake to rectify any and all defects to the Premier Garage Doors product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.

Replaced parts become our property.

The warranty does not cover damage caused through:

• normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental     influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using non-Premier Garage Doors parts without the approval of the manufacturer
• removal of the product number or making it unidentifiable

Electric Operator Warranty

A separate 5 year warranty is granted on our electric operators. This includes operator mechanics, motor and motor control system. A 2 year warranty is granted on radio equipment, accessories and system controls. There is no warranty on consumables (eg fuses, batteries, lamps etc). For further details please contact us on 01268 88 21 22, or 07956 058 080.